Cash on Delivery in India: How to Make it Work for Your Business

Introduction In India, Cash on Delivery (COD) has become a popular payment option when it comes to online shopping in India. For many, it’s the preferred mode of payment because it’s convenient, simple, and, most importantly, reliable. But have you ever wondered why the COD payment option is so widely used in India and how it works? Let’s dive into this popular payment option and explore why it works so well in the Indian context, its advantages, challenges, and best practices. What is Cash on Delivery (COD)? Cash on Delivery, or COD, is exactly what …

Why Relying Only on Q-Commerce Marketplaces Could Hold your Business Back

Introduction From the way quick commerce has been growing, it may seem like there are no downsides to hold businesses back. However, it comes with its own costs and new challenges that businesses have to grapple with. In this post, we will break down the challenges arising from adopting the q-commerce model.   Quick commerce  has changed retail by offering fast, often same-day delivery right to customers’ doors. Companies like Blinkit and Zepto are capitalizing on this trend, and it’s no surprise—shoppers love the convenience, and businesses enjoy the b…

How to Choose the Right 3PL Partner for Your D2C Business

Introduction D2C business success isn’t just about offering the right products or crafting the perfect ad campaign. It’s about delivering an exceptional customer experience, and that process doesn’t end when the checkout button is clicked. To successfully take your shipment through the last leg of its delivery journey, you need to team up with the right 3PL (third-party logistics) partner. Choosing the right direct-to-consumer logistics partner is a huge decision for your business. You need someone who understands D2C logistics requirements, ensures tha…

Customer Shipment Rejection and How to Prevent it

Introduction If you’re running an eCommerce business, you’ve probably encountered a frustrating situation: Non-Delivery Reports (NDRs), where customers reject their orders right at the doorstep. It can be a real headache, especially since the reasons for rejection can vary. Maybe the customer changed their mind, received the wrong item, or the product didn’t meet expectations. Sometimes, it’s simply an issue with delivery timing. Whatever the cause, effectively handling non-delivery reports in e-commerce is crucial for keeping your business running sm…

Embracing AI, Technology and Automation for Efficient Returns Management

Introduction If you’ve ever shopped online and had to deal with a return, you know that it can be a real hassle. However, businesses are now using technology to make returns easier, faster, and more efficient for themselves and their customers. The rise of technology and automation is revolutionizing return management, and the results are impressive. In the world of e-commerce, handling returns effectively can make or break a company’s reputation. After all, returns are an inevitable part of doing business, but how you manage them can determine whethe…