Why a Good Returns Policy and Process is the Best Move in Customer Retention

Introduction For customers, easy returns are an important factor that influences  purchasing decisions. Quick commerce, with its fast deliveries—  sometimes in just a few hours—has set new expectations for speed,  convenience, and customer-friendly services. As competition heats up in  this space, businesses that don’t offer hassle-free returns risk losing not  only conversions but also long-term customer loyalty. In this blog, we’ll dive into how a well-thought-out returns policy can directly impact conversion rates, influence purchasing behaviour, a…

15 Successful Omnichannel Strategies to Inspire You

Introduction The retail world in 2024 is all about creating a seamless, unified shopping experience for customers — no matter where they are or how they choose to shop. Whether it’s online, in-store, or through a mobile app, customers expect smooth transitions between channels. So, how are the smartest retailers making this work? Let’s dive into some of the most successful omnichannel retailing strategies that shaped retail this year. 1. Buy Online, Pick Up In-Store (BOPIS) Think: Walmart, Target, IKEA A favourite among shoppers, BOPIS is getting a majo…

Boost E-commerce Efficiency with Real-Time Inventory Synchronization

Introduction In the world of e-commerce, staying ahead of the competition requires more than just a great website and fantastic products. You need to ensure that every aspect of your business is running as smoothly and efficiently as possible. One area that often gets overlooked—yet has a massive impact on your operations—is inventory management. If you’re managing inventory across multiple platforms or warehouses, keeping track of stock levels can feel like a juggling act. And if you’re not updating your inventory in real time, you could be setting y…

The Retailers Association of India: Empowering Retailers for a Thriving Future

Introduction Whether you’re a small store owner, an established retailer, or someone who’s just starting out in the retail sector, the Retail Association of India (RAI) provides much-needed support and guidance. In this post, we will introduce you to the RAI and its various activities that help the Indian retail industry thrive.      India’s retail sector is one of the largest and fastest growing in the world. From buzzing local markets to global brands setting up shop across the country, retail is an important part of the Indian economy. But piloting t…

How to Build Strong Relationships with Your Logistics Carriers

Introduction Logistics carriers play a vital role in the Direct-to-Consumer (D2C) supply chain. They are essential agents in the fulfillment process, ensuring that customers receive their products on time and according to their specifications. This reliability contributes to customer satisfaction, which can significantly benefit businesses. Establishing strong relationships with carriers not only leads to better shipping rates but also consolidates high-quality delivery service levels. For logistics providers, these good relationships help streamline op…

Top 7 Reasons for NDRs in E-commerce and How to Fix Them

Every e-commerce business will aim for efficient and timely delivery of customers’ orders. Despite this, delivery delays and non-delivery reports (NDRs) are common challenges in e-commerce delivery . There are a variety of reasons for NDRs, but the end result is always the same: customer dissatisfaction, anxiety, and frustration. If not addressed quickly, this frustration could find vent on social media, negative reviews, and lost return business, not to mention negative word of mouth. For businesses, not addressing delivery issues quickly could resul…